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What Is eNPS? - Steps to Get a Good eNPS Score

Employee Net Promoter Score is a metric to measure employee satisfaction and loyalty. It is inspired by NPS, a globally recognized metric for measuring customer satisfaction and loyalty.

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By QDegrees

What Is eNPS? - Steps to Get a Good eNPS Score
The Versatility of Mystery Shopping
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The Versatility of Mystery Shopping

Mystery shopping is a method specially designed to deliver valuable insights to the brands that further lead to business improvement. The original purpose is to provide an unbiased opinion on how the company can improve its presence.

By: QDegrees
The Changing Face of Retail
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The Changing Face of Retail

The retail industry is expected to be the top spending industry on AR and VR, and It clearly states that this industry is taking the changing technology trends quite seriously. Does the need to delight customers and reduce their efforts make this industry so dynamic?

By: QDegrees
Elucidating Revenue Leakage In Banking Retail
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Elucidating Revenue Leakage In Banking Retail

Pricing discipline ensures that charges for banking products and services are set and applied in a more coherent or consistent manner. Revenue leakage is the loss of banking fees or income from incompatible practices..

By: QDegrees
Voice Of Customer- Know What Your Customers Are Saying
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Voice Of Customer- Know What Your Customers Are Saying

As we all strive daily to make customers happy and loyal, we know what we do, which contributes to one side of the story, i.e. inside out, but is our outside-in story also talking the same?

By: QDegrees
How AI Is Gradually Influencing Customer Experience & What We Need to Do
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How AI Is Gradually Influencing Customer Experience & What We Need to Do

In today's world, are you always sure that the person you are talking with is the person that he says he is?

By: QDegrees
Reducing Customer Efforts Is The Key to Loyal Customers
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Reducing Customer Efforts Is The Key to Loyal Customers

Customer delight, brilliant CX, customers interest, all these words have been in the limelight since the organizations recognized the importance of enhancing the customer experience.

By: QDegrees