Best Quality Assurance & Interaction Quality Audits | QDegrees.

Interaction Quality Audits



With the right call center quality management solution in hand, you’ll no doubt see favorable results right away.

Interaction Quality Audits
Interaction Quality Audits

Helps brands evaluate interaction quality through customer touchpoint management and boost the growth of their business.

Features


Benefits of Quality Management in the Call Center

Features of Interaction Quality Audits
Measuring Quality of Contact Centers
Features of Interaction Quality Audits
Auditing by Skilled Auditors
Features of Interaction Quality Audits
Documentation of Audit Insights and Details
Features of Interaction Quality Audits
Regular Monitoring of Transactions
Features of Interaction Quality Audits
Incorporating Scientific Sampling Methodologies
Features of Interaction Quality Audits
Gap Aanalysis for Improving the Response
Features of Interaction Quality Audits
Increase Customer Retention
Features of Interaction Quality Audits
Improve Employee Experience

Social Media Audits


Social Media Audits

Social media has become a crucial point of communication with the customer. We provide a quality audit of all platforms. Our service provides a full view of social media response for your product.

  1. Identifying strengths & weakness points of communication to enhance quality assurance and quality control.
  2. Tracking the metrics to increase ROI through an audit management system.
  3. Determine the responses that are effective for consumers.
  4. Opportunity to determine which type of responses are successfully retention or convincing them.

Back Office Assurance Audit


The back office is the support system of your company. We help to go through all the process audits of your back office.

  1. Established processes to keep an enterprise functional, efficient, and compliant.
  2. Examine the effect of the process on customer experience.
  3. Analyze the inter-functional cooperation of employees for internal auditing.
  4. Study customer issues and work to solve them to reduce errors.

Back Office Assurance Audit

Call Center Audits


Call Center Audits

We coordinate with the call centre to keep a check on customer experience. Call centres analyze customer issues and transfer the report.

  1. Enhancing KPIs, CSAT and customer experience.
  2. Develop strategies to reduce costs and increase opportunities.
  3. Powering initiatives to quality check the efficiency and effect of the current process.

Email Response Audit


We have quality control tools to help brands manage customer queries efficiently. The email response audit helps to check the quality of promotion and communication.

  1. Quality controller of responses for better communication with customers.
  2. Using a quality control process to check responses.
  3. Finding one-to-one solutions to responses.

Email Response Audit