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Services

Interaction Quality Audits

Improve operations, streamline processes and unlock actionable insights with our contact center quality audit solution

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quality-audit

Features

Benefits of Quality Management

Measuring the quality of contact centers

Measuring the quality of interaction

Auditing by skilled auditors

Auditing by skilled auditors

Documentation of audit insights and details

Documentation of audit insights and details

Regular monitoring of transactions

Regular monitoring of transactions

Incorporating scientific sampling methodologies

Incorporating scientific sampling methodologies

Gap analysis for improving the response

Gap analysis for improving the response

Increase Customer Retention

Increase Customer Retention

Improve Employee Experience

Improve Employee Experience

What We Offer?

We help brands evaluate interaction quality through different customer touchpoints and boost the growth of their business.

Call Center Audits

Get a detailed report of your call center service experience.

  • It directly improves KPIs, CSAT, and customer experience.
  • Enhance operational efficiency and effectiveness by launching new initiatives.
  • Increase revenue opportunities and reduce costs.
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Email Response Audit

Email Response Audit

Providing consistent answers to clients' questions and fostering better communication.

  • This process improves the content of the responses and enhances communication.
  • Analysis of the responses against pre-defined parameters.
  • Customized solution after reviewing the responses.

Social Media Audits

A social media audit offers you a clear picture of how well your company is using social media.

  • It highlights your strengths and shortcomings, as well as the next measures you should take to enhance your outcomes in the future.
  • Assist you in tracking the data that will allow you to determine your return on investment.
  • Possibility to assess whether replies effectively retain or persuade the audience.
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Back Office Assurance Audit

Gather all information on process steps from start to finish.

  • Investigate how the existing state of affairs affects the customer's experience.
  • Analysis of inter-functional cooperation among the employees for close looping.
  • Reduce mistakes by keeping a close eye on any issues mentioned by the consumers.

Efficiently evaluate your contact center's performance and quality control processes with our comprehensive audit management system, including quality assurance audits and call center & contact center audit services.

Efficiently evaluate your contact center's performance and quality control processes with our comprehensive audit management system, including quality assurance audits and call center & contact center audit services.