Social media has become a crucial point of communication with the customer. We provide a quality audit of all platforms. Our service provides a full view of social media response for your product.

1. Identifying strengths & weakness points of communication to enhance quality assurance and quality control.
2. Tracking the metrics to increase ROI through an audit management system.
3. Determine the responses that are effective for consumers.
4. Opportunity to determine which type of responses are successfully retention or convincing them.

The back office is the support system of your company. We help to go through all the process audits of your back office.

1. Established processes to keep an enterprise functional, efficient, and compliant.
2. Examine the effect of the process on customer experience.
3. Analyze the inter-functional cooperation of employees for internal auditing.
4. Study customer issues and work to solve them to reduce errors.

We coordinate with the call centre to keep a check on customer experience. Call centres analyze customer issues and transfer the report.

1. Enhancing KPIs, CSAT and customer experience.
2. Develop strategies to reduce costs and increase opportunities.
3. Powering initiatives to quality check the efficiency and effect of the current process.

We have quality control tools to help brands manage customer queries efficiently. The email response audit helps to check the quality of promotion and communication.

1. Quality controller of responses for better communication with customers.
2. Using a quality control process to check responses.
3. Finding one-to-one solutions to responses.