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shopperXM
Create a Seamless Retail
Experience With
Automation
Gain comprehensive retail insights using the shopperXM platform.
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GPS-Based Store Tagging
Digital Platform for Life-Cycle Audits
Feedback Management
Real-Time Alert Management
Insightful Dashboards & Reports
Root Cause Analysis
All Touchpoints Covered
Pool of In-house shoppers
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Product Overview
The shopperXM platform provides critical retail store audit insights to enhance business performance and customer experience. It offers a comprehensive online system for accessing detailed audit results, making it easy to identify areas for improvement and make informed decisions.
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In-Depth Analysis & Dashboard
- Offers a comprehensive dashboard for a 360° view of scores across locations.
- Streamlines mystery shopping assignments with a clear workflow for capturing artifacts, quality checks, and final report submissions.
- Features web-based dashboards that deliver detailed and actionable reports.
Achieve cx excellence with our advanced intelligence retail audit tool, designed to identify key areas for improvement and boost business performance.
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Robust Data Security
- End-to-end tracking with automatic removal of captured artifacts from devices.
- Two-factor authentication and IMEI ID mapping for every registered user.
- Encrypted data to ensure security and confidentiality.
- GPS compliance with top data security and privacy standards.
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Easy Data Management
- Effortless browsing and management of media and captured data.
- Guarantees the authenticity of parameter status.
- Improves auditor deliverables and increases audit volume.
Improve Your Retail Store Performance with shopperXM. Optimise operations, boost customer satisfaction and achieve success with our comprehensive retail audit software and top-tier mystery shopping services.
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Reducing efforts
- Digitally converted data for streamlined processes.
- Faster turnaround time with quality-assured insights delivered on schedule.
- Internal checks for accuracy and reliability.
- Strong measurement systems to ensure exceptional customer experience.