QDegrees Services | Employee & Customer Experience (CX) Management

We Empower Organizations to Bring in
Customer Delight

Our Services

Interaction Quality Audits

To ensure the greatest benefit for an organization, audits are crucial for assessing the success of processes, products, and systems whether it is existing or newly implemented.

Call Center Audits

Establish initiatives to improve the effectiveness and efficiencies of current operations.

Social Media Audits

A social media audit gives you a full view of how social media is working (or not) for your business.

Backoffice Assurance Audits

A social media audit gives you a full view of how social media is working (or not) for your business.

Email Response Audits

Standardizing responses given to the customers’ queries, promoting qualitative communication

Mystery Shopping

Mystery shopping, is an accepted, cross-industry method of evaluating and measuring customer experience, brand perception, and quality of service.

Get to know the brand perception

Brand Perception Surveys help you understand how your brand is perceived in the mind of customers, prospects, employees, and other stakeholders.

Journey Breakpoints & Benchmarking

: Creating value through transforming customer journeys and sharing best competitive benchmarking

Quick Touchpoint Evaluation

Measures the value and impact of client interactions for high-value sales

Market Research

The process of determining the viability of a new service or product through research conducted directly with potential customers. Market research allows a company to discover the target market and get opinions and other feedback from consumers about their interest in the product or service.

Primary & Secondary Research

Get Insights directly from your target audience and from the existing available resources

Competitive Benchmarking

Measures where and how your organization stands against your competitors.

Price Benchmarking

Compare your prices to the prices of competitors in a particular market segment

Process Consulting

QDegrees enable organizations to adopt a well-defined process benchmarking approach and get meaningful outcomes to enhance their services.

ISO Consulting

Getting ISO certified for any organization is an added benefit in ensuring quality work to its clients

End-to-End Process Analysis

End to end is the process to analyze the set of interactions between customers and organizations throughout their relationship

Process Benchmarking

Process benchmarking is a structured service to compare one or more processes of any organization against the competitors in the same industry.

Process Reengineering

Reengineering Process reengineering is a technique to change or recreate core business process in order to improve service/product quality, output and customer experience.

Customer Experience

Happy customers remain loyal. It is the impression your customers have of your brand as a whole throughout all aspects of the buyer's journey. A positive customer experience is crucial to the success of your business because a happy customer is one who is likely to become a loyal customer

Customer Journey Mapping

Customer Journey Mapping is a way to find important journeys and capture moments that matter within the entire journey

Customer Sentiment Analysis

Gauging customer loyalty for any organization is indeed a necessary part of today’s evolving customer experience scenario and NPS/CSAT surveys help in analyzing and improving the same.

Voice of Customer

The customer’s perspective is important for the businesses to grow and this is where the need for VoC (Voice of Customer) Analysis plays an important role.

CX Strategies

We partner with you to understand the current stage of your organization with customers’ perspective and work with you to build it basis the analysis.

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50+ Clients Served

Entrusting Our Customers to Achieve Their Business Goals.

The heart of a successful strategy is a customer experience that is elegantly simple and positive, where consumers are satisfied and maintain long-lasting relationships.

Looking for a cost-effective alternative to in-house development?

Choose QDegrees

Industries

Industries Of QDegrees Work
Banking, Financial Services, and Insurance (BFSI)
Industries Of QDegrees Work
Health & Fitness
Industries Of QDegrees Work
Energy & Power
Industries Of QDegrees Work
Consumer Durables
Industries Of QDegrees Work
Real Estate
Industries Of QDegrees Work
Education
Industries Of QDegrees Work
Automobile
Industries Of QDegrees Work
Industrial Gases
Industries Of QDegrees Work
Telecom
Industries Of QDegrees Work
E-Commerce & Retail

QDegrees
at a Glance

2013

Founded

500+

Employee Count

50+

Clients served

7

SaaS Based Products

150+

Ongoing Projects

4

Countries on global map

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Newsletter

Brand Discovery: First Step to CX Analysis

The process to upgrade customer experience is at a high stride in the current market. Today 89% of companies compete primarily based on the differentiated customer experience.

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 Automated Interaction Audits
Newsletter

Automated Interaction Audits

Understanding the changes that take place in any ecosystem that affects business...

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