QDegrees Services | Employee & Customer Experience (CX) Management

Our Services

Interaction Quality Audits

Working to bring beneficial outcomes through auditing process, system analysis, and product quality assurance audit through all the customer touchpoints.

Call Center Audits

Optimizing call centre workforce for better efficiency in customer interaction through quality control tools. Establishing periodic assessments for process, workflow, and procedures to ensure the increased quality of support calls.

Email Response Audits

Assessing email response and communication with customers to maintain standardization and quality for better customer experience. This process improves the content of the responses and enhances communication.

Social Media Audits

Auditing social media interactions to judge if the strategy is fruitful or not for the brand through software quality assurance. Proposing an improved method that actually affects the audience. We help your business refocus your social media marketing on your business goals.

Backoffice Assurance Audits

Investigating back office to find issues and complaints raised by customers through quality assurance and producing an impactful plan to improve customer experience. Analyze the current status of the process and its overall impact on customer experience.

Mystery Shopping

Real-time evaluation of customer experience through secret shoppers to help business growth and boost sales.

Ensures product/service delivery quality

We audit and ensure the quality delivery of service by identifying the problems and providing solutions. Enabling the organization to monitor compliance with product/service delivery standards and specifications.

Quick Touchpoint Evaluation

Get a proper measure of customer touchpoint by mystery shopper individually for understanding the phases of the journey to reach the product. Measure the impact of client interactions on any touchpoint on high-value sales.

Journey Breakpoints & Benchmarking

Transforming customer journey through mystery audit for establishing the new and best competitive benchmark that helps to stand out from competitors.

Evaluate Store Performance

Store-level scores and feedback help the client’s employees to understand the key areas and issues where they need to improve and enhance their knowledge.

Market Research

Program a cost-efficient and strong market research plan for brand growth and find areas of improvement. We help you to understand or examine the market associated with a particular product or service, to decide how the audience will react to a product or service.

Primary & Secondary Research

Using primary and secondary research to understand customers and market for brand promotion and established brands, collect real-time and up-to-date information in the market enabling accurate trends.

Customer Preferences

Know your customer’s tastes and preferences which keep changing with time. Conduct research surveys using a DIY research tool to connect to your audience.

Competitive Benchmarking

Use a set of metrics to understand your company’s position in the market. Create strategies and deduce a better competitive benchmark for your brand for a better response from customers. Collate prices of competitors by market research analysis to project a cost-efficient and improvised process for the product.

Product analysis

Calculating all improvements required for the product and its prominent customer base through the market survey.

Process Consulting

Studying business processes to infer a plan to solve every problem that stops brand development and deduce beneficial processes.

ISO Consulting

Providing ISO consulting services to promote increased control over the business to flourish business smoothly. It helps to increase credibility through standardised procedures.

End-to-End Analysis

Examine end-to-end process management to hand over proper business insight that briefs every flaw and good points to manage strategy properly.

Process Benchmarking

Studying business competitors to establish a unique process benchmark that defines business ideology and stands out the brand with cost-effective techniques.

Process Reengineering

Inferring every point of business to help brands to restructure their strategic plan with a business process consultant that produces efficient techniques to flourish business.

Customer experience management

Managing all the customer touchpoints through online survey tools and customer feedback tools to understand customer views and improve their experience with products or services.

Customer Journey Mapping

Investigating all the customer touchpoints to understand the customer journey to reach the product. The mapping deduces product reach to target audience.

Customer Sentiment Analysis

Finding the relatability of the product to the customer through analysing their sentiment and running an NPS survey.

Voice of Customer

Understanding the power of customers' voices to improve customer experience through CSAT calculation for business growth.

CX Strategies

Promoting customer reviews to improvise and plan strategies that boost customer experience CX and NPS promoter. The strategies are designed through a tested method.

Data Science

With innovative thinking, we leverage Data across your organization to Improve Decision-Making.

Big Data Analytics & Machine Learning

Uncover valuable insights from collected data to drive better business decisions.

Natural Language Processing

Building virtual service desk and Increasing user attention and engagement using NLP.

Image Processing

See the unseen. Retrieve relevant information from images to enhance operational efficiency, smartly.

Chat BOTs

Build customized chatbots – NLP-based, Rule-based or API based

Our Services

Interaction Quality Audits

To ensure the greatest benefit for an organization, audits are crucial for assessing the success of processes, products, and systems whether it is existing or newly implemented.

Call Center Audits

Establish initiatives to improve the effectiveness and efficiencies of current operations.

Social Media Audits

A social media audit gives you a full view of how social media is working (or not) for your business.

Backoffice Assurance Audits

A social media audit gives you a full view of how social media is working (or not) for your business.

Email Response Audits

Standardizing responses given to the customers’ queries, promoting qualitative communication

Mystery Shopping

Mystery shopping, is an accepted, cross-industry method of evaluating and measuring customer experience, brand perception, and quality of service.

Get to know the brand perception

Brand Perception Surveys help you understand how your brand is perceived in the mind of customers, prospects, employees, and other stakeholders.

Journey Breakpoints & Benchmarking

: Creating value through transforming customer journeys and sharing best competitive benchmarking

Quick Touchpoint Evaluation

Measures the value and impact of client interactions for high-value sales

Market Research

The process of determining the viability of a new service or product through research conducted directly with potential customers. Market research allows a company to discover the target market and get opinions and other feedback from consumers about their interest in the product or service.

Primary & Secondary Research

Get Insights directly from your target audience and from the existing available resources

Competitive Benchmarking

Measures where and how your organization stands against your competitors.

Price Benchmarking

Compare your prices to the prices of competitors in a particular market segment

Process Consulting

QDegrees enable organizations to adopt a well-defined process benchmarking approach and get meaningful outcomes to enhance their services.

ISO Consulting

Getting ISO certified for any organization is an added benefit in ensuring quality work to its clients

End-to-End Process Analysis

End to end is the process to analyze the set of interactions between customers and organizations throughout their relationship

Process Benchmarking

Process benchmarking is a structured service to compare one or more processes of any organization against the competitors in the same industry.

Process Reengineering

Reengineering Process reengineering is a technique to change or recreate core business process in order to improve service/product quality, output and customer experience.

Customer Experience

Happy customers remain loyal. It is the impression your customers have of your brand as a whole throughout all aspects of the buyer's journey. A positive customer experience is crucial to the success of your business because a happy customer is one who is likely to become a loyal customer

Customer Journey Mapping

Customer Journey Mapping is a way to find important journeys and capture moments that matter within the entire journey

Customer Sentiment Analysis

Gauging customer loyalty for any organization is indeed a necessary part of today’s evolving customer experience scenario and NPS/CSAT surveys help in analyzing and improving the same.

Voice of Customer

The customer’s perspective is important for the businesses to grow and this is where the need for VoC (Voice of Customer) Analysis plays an important role.

CX Strategies

We partner with you to understand the current stage of your organization with customers’ perspective and work with you to build it basis the analysis.

Blogs

The Changing Face of Retail

The retail industry is expected to be the top spending industry on AR and VR, an...

Blogs

Voice Of Customer- Know What Your Customers Are Saying

As we all strive daily to make customers happy and loyal, we know what we do, wh...

Voice Of Customer- Know What Your Customers Are Saying

Blogs

How AI Is Gradually Influencing Customer Experience & What We Need to Do

In today's world, are you always sure that the person you are talking with is the person that he says he is? It is more difficult to answer...

How AI Is Gradually Influencing Customer Experience & What We Need to Do

Blogs

Reducing Customer Efforts Is The Key to Loyal Customers

Customer delight, brilliant CX, customers interest, all these words have been in the limelight since the organizations recognized the import...

Reducing Customer Efforts Is The Key to Loyal Customers

Sentiment Analysis - Deep dive into how your customers feel

Customer feedback has always been present in the market, but what led the companies to sentiment analysis? Do the companies don't rely upon honest feedback or was something still missing? Well, this is a big qu...

The AI Revolution in India: Improving Lives & Businesses

Over time, India has emerged as a critical player in the global AI landscape, wi...

We Empower Organizations to Bring in Customer Delight

Our Services

Interaction Quality Audits

Call Center Audits

Email Response Audits

Social Media Audits

Backoffice Assurance Audits

Mystery Shopping

Ensures product/service delivery quality

Quick Touchpoint Evaluation

Journey Breakpoints & Benchmarking

Evaluate Store Performance

Market Research

Primary & Secondary Research

Customer Preferences

Competitive Benchmarking

Product analysis

Process Consulting

ISO Consulting

End-to-End Analysis

Process Benchmarking

Process Reengineering

Customer experience management

Customer Journey Mapping

Customer Sentiment Analysis

Voice of Customer

CX Strategies

Data Science

Big Data Analytics & Machine Learning

Natural Language Processing

Image Processing

Chat BOTs

Our Services

Interaction Quality Audits

Interaction Quality Audits

Call Center Audits

Social Media Audits

Backoffice Assurance Audits

Email Response Audits

Mystery Shopping

Mystery Shopping

Get to know the brand perception

Journey Breakpoints & Benchmarking

Quick Touchpoint Evaluation

Market Research

Market Research

Primary & Secondary Research

Competitive Benchmarking

Price Benchmarking

Process Consulting

Process Consulting

ISO Consulting

End-to-End Process Analysis

Process Benchmarking

Process Reengineering

Customer Experience Measurement

Customer Experience

Customer Journey Mapping

Customer Sentiment Analysis

Voice of Customer

CX Strategies

50+ Clients Served

Entrusting Our Customers to Achieve Their Business Goals.

The heart of a successful strategy is a customer experience that is elegantly simple and positive, where consumers are satisfied and maintain long-lasting relationships.

Looking for a cost-effective alternative to in-house development?

Industries

Banking, Financial Services, and Insurance (BFSI)

Health & Fitness

Energy & Power

Consumer Durables

Real Estate

Education

Automobile

Industrial Gases

Entertainment & OTT

Telecom

E-Commerce & Retail

Industries

QDegrees at a Glance

2013

We Empower Organizations to Bring in
Customer Delight

QDegrees
at a Glance