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Quality Analyst

Key Responsibilities:

  • Knowledge of Telecom Industry with expertise in Customer Service and quality
  • Perform audits as per daily assigned targets
  • Review & recommend TNIs, Call flow corrections, common issues across teams
  • Superior analytic and problem-solving skills
  • Excellent written and verbal skills communication skills
  • Ability to build PR and repo with all concerned teams
  • Excellent interpersonal and communication skill

Eligibility Criteria:

  • Graduate/ Post Graduate
  • Min. 4 years of experience in customer service with minimum of 1 years in a Quality Analyst role
  • Six sigma yellow belt trained or Six sigma green belt certified or lean certified.
  • Good analytical skills
  • Negotiation and Time Management skills
  • Ability to multi-task
  • Ability to work well and promote a team environment
  • Excellent knowledge of Excel and Word
  • Knowledge of Nice call listening software would be an added advantage
Manager-Quality

Key Responsibilities:

Basic Roles & Responsibilities:

  • Knowledge of Telecom Industry with expertise in Customer Service
  • ???Handle a team of Assistant Managers and Quality SMEs
  • Strategically align the team to client’s goals.
  • Analyze audit data, compliance, communication, financial& process related data
  • Review & recommend changes to the processes, training and system
  • Superior analytic and problem-solving skills.
  • Good written and verbal skills.
  • Ability to build PR and repo with all concerned teams
  • Excellent interpersonal and communication skill

Eligibility Criteria:

  • Graduate/ Post Graduate
  • Min. 7years of experience in customer service with minimum of 3 years in a team managing role
  • Six sigma yellow belt trained or Six sigma green belt certified or lean certified. 
  • Good analytical skills
  • Good presentation skills for presenting to senior management
  • Experience of managing a team of Non-technical quality experts with Telecom Call center or a Telecom operator.
  • Negotiation and Time Managementskills
  • Ability to multi-task
  • Ability to work well and promote a team environment
  • Excellent knowledge of Power point, Excel and Word
     
Assistant Manager- Business Development

Key Responsibilities:

 

  1. Research various organizations and individuals online (especially on social media) to identify potential leads and new markets.
  2. Efficient in Preparing PowerPoint presentations and sales displays
  3. Contacting clients to inform them about new developments in the company’s products.
  4. Efficient in developing quotes & proposals.
  5. Negotiating and renegotiating by phone, email, and in person
  6. Researching the needs of target companies and approach decision makers.
  7. Contacting potential clients via email or phone to establish rapport and set up meetings
  8. Planning and overseeing new marketing initiatives
  9. Attending conferences, meetings, and industry events
  10. Identifying new sales leads
  11. Pitching for Company services
  12. Maintaining fruitful relationships with existing customers
  13. Strong communication and IT skill fluency.
  14. Strategic thinker and visionary and help in making profitable future business deals.
  15. In-depth knowledge of the industry and its current events.
  16. Able to handle pressure and meet deadlines
  17. Skill in prioritizing tasks.
  18. Excellent time management.

Eligibility Criteria:

Exp of 3-4 Years in reputed Organization, preferably Service Industry.

Education Background: Bachelor's degree is the minimum requirement. MBA in Marketing from premier business schools would be an added advantage.

Experience in sales, marketing, management, etc. is countable for the position of a business Development Assistant Manager.

 

Assistant Manager

Key Responsibilities:

  • Need Good Analytical skills
  • Should have deep knowledge of powerpoint and Microsoft excel
  • Must prepare report and submit to client on timeline
  • Team handling
  • Willing to travel across south india
  • Good Communication Skills. 
  • Willing to travel Across South India 

Eligibility Criteria:

Graduate/post Graduate
Service Executive

Key Responsibilities:

Job Description

  1. Diploma/Degree holder in Automotive/Mechanical Engineer
  2. Having some experience in Automobile industry (at least 2 years)
  3. Aware of basic Truck/Tipper vehicle's configuration and mechanism
  4. Good communication skills
  5. Familiar with MS office and presentation skills
  6. Preference can be given to already working guys at Mine sites with few OHT (Off Highway Tyres) service providers.

Eligibility Criteria:

Experience: 1 to 3 Years

Quality Specialist

Key Responsibilities:

Responsibilities


? Identify and improve Process Effectiveness by way of Six Sigma/Lean initiatives and other relevant methodologies in engagement with Service Operations team.
? Work with Project Managers to improve efficiency and effectiveness in the customer facing projects.
? Provide in-house consulting to the various departments by evaluating existing processes, identifying key metrics/variables for department’s and project’s success.
? Work with various stakeholders to understand their pain points, identify gaps and provide recommendations for fixing.
? Drive the change in project methodology, risk mitigation processes such that the processes run smoothly and align with organization’s mission.
? Design risk and governance structure and continuous strive for improving project’s quality.
? Develop controls to minimize external and internal escalations.
? Set up, improve, drive and streamline monitoring, feedback and other internal processes related to Training and Transactional Quality.
? Introduce metrics to monitor quality and report to the management on improvements necessary to meet customer and industry standards.
? Derive insights through use of appropriate statistical techniques for the business to take decisions leading to increase in revenue, cost savings, productivity improvement etc.

Experience


? 4 to 6 years of experience in quality management in services/consulting based organizations.
? 2 years of experience while working with various stakeholders and clients.
? Should have minimum 2 years’ experience working on Project Quality Methodologies and frameworks.
? Six Sigma Green Belt Certification from ASQ/Exemplar Global or other accredited organization.
? Experience in implementing at least two Six Sigma Green Belt projects.
? At least 2 years’ experience in identifying and designing key metrics to measure and improve project performance.
? Worked on projects related to quality improvement, process improvement, business process re-engineering.

Eligibility Criteria:

Training and Certifications


Six Sigma Green Belt Certification from ASQ/Exemplar Global or other accredited organization.
Trained in PMP, Total Quality Management and Lean techniques will be an added advantage.


Education


B.E/B.Tech (CS/IT/ECE/Telecom/Mechanical) or Bachelors/Masters in Statistics/Analytics
AND
MBA (Consulting/Quality/Operations/Business Analytics) from premier institutes (IIMs/IITs/NITs/top-notch government and private institutes/universities)
Other Skills Needed
? Strong analytical and problem solving skills
? Experience in project and process improvement.
? Positive attitude, self-driven, excellent communication and presentation skills.
? Good at inter-personal relationship and stakeholder management.
? Strong knowledge on quality concepts, quality tools and industry best practices.
? Advance level expertise in MS Excel, MS-PowerPoint.
? Experience working with statistical software like R and SPSS will be preferred.
? Exposure to Change Management methodologies will be an added advantage.
Preferred Domain Knowledge: Banking/Telecom/Information Technology

Management Consultant

Key Responsibilities:

Responsibilities

? End to end responsibility for delivery of complex consulting engagements for internal clients – HR, Finance, Training, Business Development and Marketing, Information Technology and Operations.

? Engagements can be across a wide range of topics including but not limited to HR processes and policies improvement, organizational development, market research, sentiment analysis, project feasibility analysis, business intelligence, insights and strategy development for various industries, IT processes improvement, Knowledge Management, Brand Valuation, Model development for estimation of Project cost, and other financial controls.

? Summarize the research and publish white papers, case studies and research papers.

? Work on projects which are strategic in nature and support organization in building high standards of deliverables and work culture.

? Deliver high-quality analytics and research through use of advanced statistical tools, techniques and frameworks.

? Identify and improve Process Effectiveness by way of Six Sigma/Lean initiatives and other relevant methodologies.

? Work with various stakeholders to understand their pain points, identify gaps and provide recommendations for fixing.

? Design risk and governance structure and continuous strive for improving departments’ performance.

? Derive insights through use of appropriate statistical techniques for the business to take decisions leading to increase in revenue, cost savings, productivity improvement etc.

Eligibility Criteria:

Experience


? 3 to 4 years of experience in management consulting role while carrying out above mentioned responsibilities in projects for start-ups/services based organizations.


? 1+ year of experience while working with various stakeholders and clients in a start-up organization.


? Support and contribute to consulting assignments through Primary and Secondary research, Data collation, hypothesis testing, use of advanced business statistics, interpretation and analysis, Presentation / Report preparation, Creation and application of consulting & research frameworks.

Training and Certifications


Six Sigma Green Belt Certification from ASQ/Exemplar Global or other accredited organization.
Education


B.E/B.Tech (CS/IT/ECE) or Bachelors/Masters in Computer Science/Statistics/Analytics
AND

MBA (General Management/Strategy/Consulting) from premier institutes (IIMs/IITs/NITs/top-notch government and private institutes/universities). Dual specializations (Finance and Marketing, HR and Marketing) will be preferred.

Other Skills Needed


? Strong analytical skills with ability to work through complex and unstructured problems.
? Creates efficiency and ensures productivity by pre-empting and adapting to changes in scope and resource priorities during the project.
? Should have managed or lead independently on projects and made presentations to key stakeholders.
? Excellent interpersonal and communication skills (both oral and written) - ability to communicate with department heads.
? Willing to work in fast-paced and high-pressure entrepreneurial environment.
? Ability to thrive in a fast-paced, deadline-driven environment.
? Positive attitude, self-driven, excellent communication and presentation skills
? Good at inter-personal relationship and stakeholder management
? Strong knowledge on quality concepts, quality tools and industry best practices
? Advance level expertise in MS Excel, MS-PowerPoint, R/SPSS.
? Exposure to Change Management methodologies will be an added advantage.

Preferred Domain Knowledge: HR, Finance, Marketing

Account/Finance Manager

Key Responsibilities:

 

Planning

1. Assist in formulating the company's future direction and supporting tactical initiatives

2.Oversee long-term budgetary planning and cost management in alignment with strategic plan.

3.Participate in the ongoing strategic planning process as an integral member of the senior management team.

4. Providing strategic recommendations based on financial analysis and projections, cost identification and allocation, and revenue/expense analysis.

5. Monitor and direct the implementation of strategic business plans

6. Develop financial and tax strategies

7. Manage the capital request and budgeting processes

8. Develop performance measures that support the company's strategic direction

 

Operations

 

1. Participate in key decisions as a member of the executive management team

2. Coordinate the preparation of financial statements, financial reports, special analyses, and information reports.

3.Oversee the preparation and approval of all financial reporting materials ; prepare and communicate monthly and annual financial statements.

4.Oversee the approval and processing of revenue, expenditure, and position control documents, department budgets, mass salary updates, ledger, and account maintenance and data entry.

5.Manage cash flow and forecasting; direct all financial, project-based, and departmental accounting.

6. Manage the accounting, investor relations, legal, tax, and treasury departments

7.Oversee budgeting, and the implementation of budgets, so as to monitor progress and present operational metrics both internally and externally.

8.Review all formal finance-, HR-, and IT-related procedures, processes, and administration, recommending improvements to the systems in place and managing the systems going forward.

9.Ensure that finance staff maintains financial record systems in accordance with Generally Accepted Accounting Principles, and monitor the use of all funds.

10.Coordinate all audit activities.

11. Manage any third parties to which functions have been outsourced

12. Implement operational best practices

13. Oversee the company's transaction processing systems

14.Analyze cash flow, cost controls, and expenses to guide management. Analyze financial statements to pinpoint potential weak areas

15 Approve and coordinate changes and improvements in automated financial and management information systems for the company.

16. Establish and maintain appropriate internal control safeguards.

17. Interact with other managers to provide consultative support to planning initiatives through financial and MIS analyses, reports, and recommendations.

 
 

Financial Information

1. Oversee the issuance of financial information

2. Report financial results to the board of directors

 

Risk Management

1. Understand and mitigate key elements of the company's risk profile

2. Monitor all open legal issues involving the company, and legal issues affecting the industry

3. Construct and monitor reliable control systems

4. Maintain appropriate insurance coverage

5. Ensure that the company complies with all legal and regulatory requirements

6. Ensure that record keeping meets the requirements of auditors and government agencies

7. Report risk issues to the board of directors

8. Maintain relations with external auditors and investigate their findings and recommendations

 

Funding

1. Monitor cash balances and cash forecasts

2. Arrange for debt financing

3. Invest funds

 

Third Parties

1. Maintain banking relationships

2. Represent the company with investment bankers and investors

Eligibility Criteria:

1. Minimum 7-13 years of experience

2. Post Graduation in Finance / CA / CFA

3. Corporate Exposure must along with strategic approach

4. Team handling experience must.

Service executive

Key Responsibilities:

 

  • Vehicle/Tyre inspection on commercial vehicles
  • Preparing reports
  • Submitting reports online
  • Its a total field activity.
  • Conducting Field Survey

Eligibility Criteria:

  • Diploma in Automobile / Diploma in Mechanical / ITI

Don't fit any of the above? You could still be lucky!

If you're young, have an awesome sense of humour, got great ideas for us, and haven't figured out how you suit our set-up, you must still apply. It's always good to have jolly good people around us, and we will find a way to bring you aboard.

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