Customer Experience Tool That Unlocks Valuable Customer Feedback With Ease
Simply capture responses through customer feedback surveys with interactive templates, integration facilities, and resources designed for ease of use.
Measure Customer Loyalty
Real-Time NPS / CSAT Scores
Quick alerts
Smart & Customised Dashboards
Service Recovery & Close Looping
Customer Voice & Sentiment Analysis
Seamless CRM & Social Media Integration
Top-notch Data Security
Product Overview
This tool captures a 360-degree view of your customer's experience, providing everything you need to create NPS, CSAT, and CES surveys with ease.
Track Your Promoters & Detractors
After almost every transaction—whether it's food delivery or shopping we encounter a familiar question asking for feedback. This process helps businesses to understand customers' sentiment about their brand.
- Use customer feedback surveys to identify promoters who support and detractors who highlight improvement areas.
- Net Promoter Score (NPS) combined with other metrics provides deeper insights beyond just numbers.
- Enhance customer experience by addressing their feedback.
- Monitor your company’s NPS to identify areas needing improvement and elevate service quality.
Drive Improvement Across Your Organization
Measuring employee feedback through enps surveys provides crucial insights, helping to address challenges and foster a more engaged, productive workforce.
- Cultivate a people-centric culture that aligns with leadership down to frontline staff.
- Engage stakeholders through tailored, interactive dashboards that visualize key insights.
- Leverage existing systems to automate team follow-ups and enhance operational efficiency.
- Provide a user-friendly platform that promotes seamless adoption across all teams.
Track, Report & Close the Loop
Our best NPS software delivers closed-loop reporting that reveals deep insights into customer sentiments, allowing you to turn feedback into actionable strategies. This approach enhances customer satisfaction and helps attract more qualified leads through targeted engagement.
- Track NPS trends with a smart, customised dashboard.
- Collect real-time customer feedback on a regular basis.
- Evaluate customer satisfaction instantly with the CSAT score calculator.
- Streamline workflow segmentation with automated quick alerts.
Get Hands-On Experience of Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), Customer Service Satisfaction (CSS), Retention Rate, Churn Rate, and Customer Lifetime Value with the help of Customer Feedback Surveys
Understand your customer scores
Easily measure customer loyalty with real-time reporting that provides valuable insights into your brand’s Net Promoter Scores.
- Helps to Stay ahead by deeply understanding your customers' voices.
- Utilize real-time reporting to identify trends and optimize offerings based on customer feedback.
- Get a comprehensive view of customer feedback within the customer feedback tool.
User-Friendly Unified NPS Portal
An all-in-one platform for automated surveys, NPS ratings, score analysis, and comprehensive reporting, designed to streamline your feedback process and enhance decision-making.
- The AI-powered solution empowers you to convert the “big data” of customer feedback into insights.
- The intuitive dashboard gives you unmatched visibility across all key metrics.
- Integrates seamlessly with other systems through well-defined APIs.
Channels for Conducting Net Promoter Score Surveys
Customers engage across various channels, and it's essential for brands to gather feedback from these touchpoints to capture a true reflection of their experience. Discover diverse platforms to collect valuable insights from NPS surveys:
- Email Surveys: Low Investment & High Productivity to gather insightful data; High Response Rate
- In-App/On-page Surveys: It’s a pop-up, asking questions for feedback and NPS; High Response Rate.
- SMS Surveys: You can send a short code to access or a link to click on for surveys through regular SMS; High Response Rate.
- Chatbot Surveys: Sending survey through chatbot, once the support is provided, and can be available all time in the chatbot section.
- Kiosk Surveys: The latest kiosk available in local malls and self-services, give features to take short surveys immediately after the purchase of a product/service.
- Phone / Whatsapp Survey: Most convenient method of survey, it keeps anonymity in case of sensitive questions. In market research, CATI (computer-assisted telephone interviews) has faster ways to handle the interviews easily.
Unlock Deep Insights Into CX Metrics
Gain a deeper understanding of customer interactions with advanced customizable realtime dashboard & comprehensive reporting on key metrics like NPS, CSAT, and CES helps drive meaningful improvements and elevate customer satisfaction.
