Almost all of us have come across this question after every transaction recently, be it food delivery, shopping from a retail store, cash withdrawal from ATM, or anything else.
Identification of business requirements of processes and evaluating the scope of improvement. In a highly competitive business environment, process improvement is crucial for organizations to stay a step ahead.
Closed loop reporting gives organizatinos valuable insight into how customers are feeling and bring in the more qualified leads.
The measure used to gauge customer loyalty, satisfaction, and enthusiasm with a company that's calculated by asking customers one question: “how likely are you to recommend this product/company to a friend or colleague?”
It is a combination of automated and easy survey, NPS rating, score analysis and report creation.
Surveys can be conducted through various platforms. The most successful and preferred modes to conduct NPS surveys can be: