To assess the consistency of the behaviors considered crucial to a certain brand or industry, mystery shoppers frequently imitate normal consumer behaviors to gather information to monitor the shop audit. The services provide in-depth requirements for in-store shoppers through root analyses.

1. Observe all purchasing touchpoints and evaluate store services.
2. Record feedback from customers through general communication.
3. Conduct a secret customer satisfaction survey to understand in-store shoppers.

Telephone mystery shopping operates largely over telephone communication. The mystery shopper calls the business to gather information. Our Mystery shoppers typically mirror common consumer behaviors to test the consistency of the habits deemed important to a specific brand or industry. Collect data to observe the store audit. Analyse staff behavior through communication. Nps calculation of the product and working to increase it.

1. Analyse staff behavior through communication.
2. Nps calculation of the product and working to increase it.

We are helping e-commerce businesses to understand customer enquiries, interaction and website perception. Through mystery shopping in India, we find the scope of improvement in services/products.

1. Evaluating retail audit of the e-commerce channel.
2. Study the product visibility and demand.
3. Understanding customers to boost csat score.

We offer mystery shopping to various distribution channels through in-person, telephone or online mystery shopping services. We provide many mystery shopping jobs and RetailIQ services to boost sales.

1. Analyse the product and improve nps score.
2. Boosting csat calculation through a customer satisfaction survey.
3. Gather information through various mystery shoppers and conduct a root analysis.