Mystery Shopping | Best way to measure CX management.

Mystery Shopping



Mystery shopping is central for competitive business growth in today’s rapidly changing market.

mystery shopping
We are looking for Mystery Shopper for special project with India’s largest bank , do confirm with your bank account/loan account is with
lifetime can plan measure, and manage customer experience using tools

You can plan, measure, and manage customer experience using tools and strategies to keep up with the competitive business expansion.

Features


All details and artifact are captured online over our Mystery shopping Application which ensures

Features of mystery shoppings
Measure the quality of customer experience
Features of mystery shoppings
Pool of In-house Shoppers
Features of mystery shoppings
Digital Platform to Audit Life-Cycle
Features of mystery shoppings
Quick Touch point Evaluation
Features of mystery shoppings
Cross-Industry Expertise
Features of mystery shoppings
100% Quality Check
Features of mystery shoppings
Journey Breakpoints & Benchmarking
Features of mystery shoppings
Immediate, Actionable Feedback

In-Person Mystery Shopping


In-Person Mystery Shopping

To assess the consistency of the behaviors considered crucial to a certain brand or industry, mystery shoppers frequently imitate normal consumer behaviors to gather information to monitor the shop audit. The services provide in-depth requirements for in-store shoppers through root analyses.

  1. Observe all purchasing touchpoints and evaluate store services.
  2. Record feedback from customers through general communication.
  3. Conduct a secret customer satisfaction survey to understand in-store shoppers.

Telephone Mystery Shopping


Telephone mystery shopping operates largely over telephone communication. The mystery shopper calls the business to gather information. Our Mystery shoppers typically mirror common consumer behaviors to test the consistency of the habits deemed important to a specific brand or industry. Collect data to observe the store audit. Analyse staff behavior through communication. Nps calculation of the product and working to increase it.

  1. Analyse staff behavior through communication.
  2. Nps calculation of the product and working to increase it.

Telephone Mystery Shopping

Online Mystery Shopping


Online Mystery Shopping

We are helping e-commerce businesses to understand customer enquiries, interaction and website perception. Through mystery shopping in India, we find the scope of improvement in services/products.

  1. Evaluating retail audit of the e-commerce channel.
  2. Study the product visibility and demand.
  3. Understanding customers to boost csat score.

Hybrid Mystery Shopping


We offer mystery shopping to various distribution channels through in-person, telephone or online mystery shopping services. We provide many mystery shopping jobs and RetailIQ services to boost sales.

  1. Analyse the product and improve nps score.
  2. Boosting csat calculation through a customer satisfaction survey.
  3. Gather information through various mystery shoppers and conduct a root analysis.

 Hybrid Mystery Shopping