Call Center Quality Audit Tool
One stop solution to keep a check on all your Contact Center Operations.
Customer experience management that drives retention, engagement, and advocacy.
Deliver a positive customer experience by utilizing exceptional quality assurance audit software
Call centres are an important point of contact for the customers and brands need to come forward
with ways to work upon quality assurance. Regular checks on the type of interaction of the call
representative with the customers enlighten the management on whether the process is on the
right track or not.
QAViews is an online Call Audit SAAS Application that integrates with call centre Dialler and CRM to fetch the details and calls (not storing on application) via API provided by CRM & Dialler vendor as per the need of the project.
Our data-driven quality assurance and quality control approach can boost business trust.
Make your own quality standard parameters for custom audits
Set up and send real-time alerts and feedback of the Interactions.
Enterprise-Grade audit management system for Growing Companies
Deliver Outstanding Customer Service from Anywhere Seamlessly.
You can use In-Built Calibration Modules whether you are a large corporation or a small start-up.
QAViews allows you to select modules based on what is best for your company.