One-Stop Solution for Comprehensive Contact Center Oversight
Discover the ultimate in quality assurance and monitoring for your contact center operations.
Smart, Random Call Sampling for Optimal Feedback Quality
Real-Time Dashboards & Analysis
Instant Alerts & Notifications
Customizable Checklists
Feedback Collection via Email & Voice
Enhanced Agent Productivity
Built-In Calibration Modules
Rapid Rebuttal Capabilities
Product Overview
Our comprehensive Contact Center solutions offer a range of features designed to streamline operations, optimise resource allocation, and elevate customer interactions.
Smart Sampling & Interaction Allocation
- Use Randomizer to select smart samples.
- Automated metadata capturing eliminates data entry errors.
- Proactive solutions for assessing interaction quality.
Real-Time Reporting & Dashboard
Our data-driven quality assurance and control methods enhance business trust.
- A unified dashboard provides comprehensive audit results, quality, and performance data.
- Utilise smart dashboard filters to replace manual reporting.
- Gain instant access to real-time data and insights.
Quality assurance is essential for boosting the performance of your Call/Contact Center. Regular audits, supported by specialised tools and services, help identify areas for improvement and ensure compliance with industry standards. This approach not only enhances customer satisfaction but also contributes to building a more successful and reputable business. By making quality a priority, your organisation can unlock opportunities for growth and excellence.
Create Your Own Checklists and Parameters for Inspections
Make your own quality standard parameters for custom audits.
- Get expert assistance in creating quality parameters tailored to your specific needs.
- Measure performance against predefined quality and quantitative benchmarks.
- Directly enhance KPIs, CSAT scores, and overall customer experience.
Real-Time Alert System
Set up and send real-time alerts and feedback on interactions.
- Receive timely alerts and notifications when improvements are needed..
- Access consolidated alert reports with real-time visibility.
Maximize Contact Center Efficiency with QAViews: The comprehensive SaaS application that elevates your quality assurance and monitoring efforts to the next level.
Automate Every Step of the Customer Journey
Enterprise-grade audit management system for growing companies.
- Integrates all interaction tools for your organization with a comprehensive solution.
- Covers all touchpoints of the customer journey in the audit process...
Seamless Integration with Call Centre Dialer and CRM
Integrate QAViews with existing CRM and dialers for a 360° audit workspace with all-in-one functionality.
- Handle inbound, outbound, and blended campaigns with ease and flexibility.
- Maintain call recording logs to ensure compliance.
In-Built Calibration Modules
Use in-built calibration modules, whether you're a large corporation or a small start-up.
- Our team collaborates with clients to identify parameters and benchmarks for audits.
- Internal audit system to track and manage audit scheduling.
- Access your audit schedule from any location with internet access.
- Improves call center quality and customer-agent interactions.
Quick Rebuttal
QAViews allows you to build a comprehensive audit rebuttal journey.
- Real-time rebuttal-raising process.
- Automatic data updates post-rebuttal closure.
- Ensures data integrity and completeness through consistent auditing.
