Assistant Manager - National Retail

Experience: 4- 5 Years

Location: Jaipur, Kolkatta, Mumbai

  • Knowledge and hands on - CSAT/NPS / CES - Mystery audits - Previous exposure to Quality insights Transactional quality - Calibrations, alerts, deviation etc

    Responsibilities    - Service Benchmarking, competition analysis - Quality management experience - Mystery audits people management

  • Min Education Qualification    Graduate

    Certificates    Quality Certification, Six Sigma Preferred 

    Preffered Domain Knowledge    Customer Service, Customer Experience, Compliance & Quality

    Skill Needed    MS Office, Outlook Management (Good hands on excel)

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