Senior Manager - Quality

Experience: 10 -15 Years

Location: Jaipur

Responsibilities Achieving timely scope for quality samples for each LOB Accuracy in scores and ATA Managing Calibrations with partners and clients Driving customer journey improvement Identifying product, process and tech issues Doing RCAs for complaints and driving complaint management system

Experience   above 5 years only in Quality Domain
Min Education Qualification    Graduate
Preferred Education Qualification   MBA or masters
Certificates    Six Sigma Black Belt / Green belt (preferred- not mandatory)
Skill Needed    Advance Excel, Project Management Skills
Preferred Domain Knowledge    Customer Service, Customer Experience, Compliance & Quality, BFSI Industry