Senior Manager - Quality

Experience: 10 -15 Years

Location: Jaipur

  • Responsibilities    Achieving timely scope for quality samples for each LOB Accuracy in scores and ATA Managing Calibrations with partners and clients Driving customer journey improvement Identifying product, process and tech issues Doing RCAs for complaints and driving complaint management system

  • Experience   above 5 years only in Quality Domain

    Min Education Qualification    Graduate

    Preferred Education Qualification   MBA or masters

    Certificates    Six Sigma Black Belt / Green belt (preferred- not mandatory)

    Skill Needed    Advance Excel, Project Management Skills

    Preferred Domain Knowledge    Customer Service, Customer Experience, Compliance & Quality, BFSI Industry

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