We're Hiring
Senior Manager - Quality
Managing External Quality and Customer Experience for Contact Centre Compliance Management Stakeholder Engagement and strategy Managing large teams of QA , QTL, AM into quality domain
Who are we
We are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer experience. Our vision is "to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligence…”
Join us
Senior Manager - Quality
Full Time
Experience
10 -15 Years
Location
Jaipur
Start
ASAP
What we ask for
Responsibilities Achieving timely scope for quality samples for each LOB Accuracy in scores and ATA Managing Calibrations with partners and clients Driving customer journey improvement Identifying product, process and tech issues Doing RCAs for complaints and driving complaint management system
Requirements
Experience above 5 years only in Quality Domain
Min Education Qualification Graduate
Preferred Education Qualification MBA or masters
Certificates Six Sigma Black Belt / Green belt (preferred- not mandatory)
Skill Needed Advance Excel, Project Management Skills
Preferred Domain Knowledge Customer Service, Customer Experience, Compliance & Quality, BFSI Industry
Join us
Senior Manager - Quality
Full Time
Experience
10 -15 Years
Location
Jaipur
Start
ASAP
