Assistant Manager - Quality

Experience: 4 - 6 Years

Location: Jaipur

Responsibilities:
  • · Responsible for executing projects assigned to him/her end to end.

    ·       This will include audit of inbound calls, outbound calls, back office transaction audits, website, IVR etc.

    ·       Client relationship and expectation management for each project.

    ·       Will be responsible for creating project execution plan and its implementation as defined in scope by the clients.

    ·       Collating and analyzing performance data and charts against defined parameters.

    ·       Conduct periodic calibrations, both for Internal and external customers.

    ·       Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

    ·       Will be responsible to manage the team

    ·       Coaching & mentoring of team to ensure the smooth functioning of process

    ·       Review the performance of each team member

Requirements:
  • ·       Project management experience would be an advantage

    ·       Quality certifications like LEAN / Six sigma Black Belt/ Green Belt is must.

    ·       Excellent leadership and management skills

    ·       Excellent oral and written communication skills

    ·       Must possess analytical, problem solving and effective project and time management abilities.

    ·       Strong attention to detail with demonstrated analytical skills

    ·       knowledge of Microsoft Office Suite, (Access, Excel, Word, PowerPoint) and SQL

    ·       Strong customer service ethic

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