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Understanding Contact Centre: Types and Strategy to Audit
Another important point is to shortlist the contact center auditors who are providing auditing services for all the channels that you need
ViewBy QDegrees
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What is Customer Loyalty Program and How to start it?
According to the Loyalty Report, 85% of customers are more likely to spend with the brand again if enrolled in a loyalty program. This stat clearly indicates how great it could be for a brand to get sales and revenue from its existing customers.
By: QDegrees
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Unlocking Exceptional Customer Experience with NPS
Customer experience is what defines the environment of your business for the customers. In simple terms, if you offer a good experience for the customer in your business, then it will lead to better retention, more sales, and profits.
By: QDegrees