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Understanding Inbound and Outbound Call Center: Strategies to Make Them Perform Better
Inbound call centers have customer representatives who are agents working to resolve the queries of existing or potential customers.
ViewBy QDegrees


NPS- What, Why & How
Net Promoter Score is one of the most commonly used customer experience metrics globally. Since its origin in 1993 till date, the metric has evolved and been adopted. Net Promoter Score" or, more recently, "Net Promoter System" (as mentioned in The Ultimate Question written by Fred Reichheld, and Rob Markey).
By: QDegrees

CSAT - Metric to Measure Customer Satisfaction
Customer Satisfaction is a well-known term across the globe for any brand to succeed. The customer always wants the best product and service. In turn, the service/product provider ensures that the customer is delighted with its offerings.
By: QDegrees