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Understanding Contact Centre: Types and Strategy to Audit
Another important point is to shortlist the contact center auditors who are providing auditing services for all the channels that you need
ViewBy QDegrees
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Power of Customer Feedback Surveys to Unleash Your Brand Potential
According to the latest reports, 42% of customers would be okay with paying more when offered a warm and friendly customer experience. Today customers prefer brands proactively seek inputs from customers' end and work on adding substantial value.
By: QDegrees