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Understanding Contact Centre: Types and Strategy to Audit

Another important point is to shortlist the contact center auditors who are providing auditing services for all the channels that you need

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By QDegrees

Understanding Contact Centre: Types and Strategy to Audit
What is the Process of ISO Certification and How It is Helpful?
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What is the Process of ISO Certification and How It is Helpful?

Organization irrespective of their size aim for revenue generation & business expansion in order to achieve it, building client trust & having a long-term customer relationship is really important.

By: QDegrees
How Mystery Shopping Can Enhance CX For Ecommerce Players?
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How Mystery Shopping Can Enhance CX For Ecommerce Players?

It is a regular work day for Quetin. She is a Mystery Shopper for an E-Commerce company. Today, she is going to focus on a new feature, introduced by the Ecommerce site.

By: QDegrees
Role Of Human Resources in the Centers Work From Home
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Role Of Human Resources in the Centers Work From Home

Due to the pandemic, Human Resource organizations across the globe have driven the implementation of ‘work from home’ almost overnight. Most HR professionals in India..

By: QDegrees
5 Reasons Why Outsourcing To Call Centers Has Picked Up Post Covid
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5 Reasons Why Outsourcing To Call Centers Has Picked Up Post Covid

The BPO industry was already a formidable sector that included call centers as a vital offering. However, centres emic seems to have accelerated the adoption of call centres across multiple sectors.

By: QDegrees
Power of Customer Feedback Surveys to Unleash Your Brand Potential
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Power of Customer Feedback Surveys to Unleash Your Brand Potential

According to the latest reports, 42% of customers would be okay with paying more when offered a warm and friendly customer experience. Today customers prefer brands proactively seek inputs from customers' end and work on adding substantial value.

By: QDegrees
Complete Guide To Cloud Computing Service In India 2021
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Complete Guide To Cloud Computing Service In India 2021

The global cloud computing market size is estimated to be worth an impressive US$ 445.3 billion in 2021. Therefore it isn’t surprising that there are multiple cloud service providers in India and the world.

By: QDegrees