Blogs
Our Blogs
We're glad and grateful you're here for the wisdom of Experience.
Service
Understanding Contact Centre: Types and Strategy to Audit
Another important point is to shortlist the contact center auditors who are providing auditing services for all the channels that you need
ViewBy QDegrees
How Integrating Competitive Benchmarking in Market Research Works?
Yes, there are many benefits, and the process by which you unlock these benefits is called Competitive Benchmarking. This process allows you to benchmark the crucial factors in your industry by evaluating competitors and then surpassing them to become better.
By: QDegrees
Enhancing Digital CX with NPS
Here's a question for you: just make a guess based on your intuition. How many customers do you think can shift to another brand for just a single unsatisfactory interaction with a brand? If you have said at least 50%, then you are absolutely right.
By: QDegrees