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Understanding Inbound and Outbound Call Center: Strategies to Make Them Perform Better
Inbound call centers have customer representatives who are agents working to resolve the queries of existing or potential customers.
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Navigating the Healthcare Horizon: Trends and Transformations in 2024
Healthcare is an industry where technological advancements are tried to be implemented as soon as possible. It is the major reason why we get news regularly about the implementation of AI, ML, AR, and VR in healthcare.
By: QDegrees

Customer Satisfaction Metrics: 7 Best Metrics to Measure
Customer satisfaction in any business is the foremost thing to maintain to keep your customers intact with your brand for a long period or even a Lifetime. Customer satisfaction holds importance in the world of business as it single-handedly decides if the customer will remain with you or not.
By: QDegrees

From Core Processes to Strategic Planning: Differentiating HRIS, HRMS, and HCM
In today's fast-paced business environment, organizations are continuously seeking innovative ways to manage the most valuable asset and workforce. Technology development has led to the development of several tools and systems
By: QDegrees

Simplifying HR Management with HRMS: A Beginner's Guide
Human Resource Management System, commonly known as HRMS, is a powerful tool that streamlines and simplifies various HR processes within an organization. Whether someone is an HR professional, a business owner, or just someone curious about how companies manage their workforce
By: QDegrees

Benchmarking NPS Score in Banking and Financial Services
Benchmarking NPS is essential for banks and financial institutions for two main reasons. These two reasons are customer loyalty and satisfaction with respect to others. These two reasons are customer loyalty and satisfaction with respect to others.
By: QDegrees