Subject Matter Expert

Experience: 2-3 years

Location: Jaipur

Responsibilities:
  • ·         Conducting calls & transaction-based audits to gauge the process adherence/compliance and customer experience

    • ·         Conducting analytics based on the overall interaction data dump and audit sample

    ·         Preparing audit summary along with the finding’s summary with respect to different aspect of customer experience & compliance

    ·         Responsible for end-to-end process audit by evaluating customer queries and its resolution to identify process gaps.

    ·         Activity must lead to improving process efficiency and customer experience

    • Prepare reports and analysis as necessary to determine Areas of improvement & opportunity
Requirements:
  • Preferred Domain: Quality Assurance, Contact Center, Quality Domain

    Qualification: Any Graduate 

    Main Requirement: Background of Customer Experience, Quality Audits

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