Quality Analyst

Experience: 0.6 Months- 4 Years

Location: Jaipur

Responsibilities:
  •  The Quality analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps. - The QA is required to analyse reasons for customer calling The call centre and suggest actions to reduce such calls. - Areas The Quality analyst’s study include why The customer called The call centre, call handling by The agent, promptness of revert, product knowledge, as well as whether representatives stick to standard scripts.

Requirements:
  • Skills:- Have knowledge of quality in terms of handling customer at Frontline.

    Languages:- Hindi, English, Arabic, Kannada, Telugu, Hebrew

    Proficiency to work on computer (MS office) with good command over typing speed

    Minimum Qualification:- Minimum Graduate

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