QD-Services

Interaction Quality Audits



With the right call center quality management solution in hand, you’ll no doubt see favorable results right away.

Assessing customer journey, brand experience & fulfillment from the customer’s lens

Features


Benefits of Quality Management in the Call Center

Measuring Quality of Contact Centers
Auditing by Skilled Auditors
Documentation of Audit Insights and Details
Regular Monitoring of Transactions
Incorporating Scientific Sampling Methodologies
Gap Aanalysis for Improving the Response
Increase Customer Retention
Improve Employee Experience

Social Media Audits


A social media audit gives you a full view of how social media is working (or not) for your business.

  1. It identifies your strengths, weaknesses, and the next steps needed to improve your results going forward.
  2. Help you identify and track the metrics that enable you to measure your ROI.
  3. Opportunity to determine which type of responses are successfully retention or convincing them

Back Office Assurance Audit


Gather all information on process steps from start to finish.

  1. Analyze the current status of the process and its overall impact on customer experience
  2. Analysis of inter-functional cooperation among the employees for close looping
  3. Keep a check on any issue raised by the customers and reduce errors

Call Center Audits


Get a detailed report of your call center service experience.

  1. It directly improves KPIs, CSAT, and customer experience.
  2. Establish initiatives to improve the effectiveness and efficiencies of current operations
  3. Increase revenue opportunities and reduce costs.

Email Response Audit


Standardizing responses given to the customers’ queries, promoting qualitative communication.

  1. This process improves the content of the responses and enhances communication.
  2. Analysis of the responses against pre-defined parameters.
  3. Customized solution after reviewing the responses