We are specialists in revamping all your functional and non-functional sub business processes and present to you a brand new fully re-engineered technologically viable business model.
Customer Experience Strategy
For becoming successful, understanding and gauging the customer experience strategy their likes and dislikes trends of your target customers are the key aspects.
In Today’s dynamic market, customers form perceptions about companies and brands through multiple channels such as Web, Retail, Contact Center, Service Center, App store, Email, Chat and Social Media. All your customers and prospects are interacting with you through these channels in a very seamless way and do not really differentiate service quality based on the channel.
We at QDegrees are here to help you accurately measure customer experience strategy, understand specifically what triggers customer advocacy and use these insights to build customer loyalty.
We provide services for you to develop a loyal customer base which will be prosperous to your revenue generation and growth perspectives.
End to End Process Analysis
QDegrees specializes in the end to end process analysis audits which are required when you require to get a clear picture of customer experience with respect to any Enquiry/Request/Complaint from different touch points.
We help you identify process benchmarking at region/circle levels. We will also provide a well-rounded continuous improvement service to improve the quality of your customer facing operations and optimize costs.
Our end to end process analysis approach is to continuously improve by understanding your customer's expectations from the entire customer journey and not just the customer service department.
During our engagement we make sure, to identify areas of improvement, recommended actions for improvement with effort and impact analysis, track the actions implemented and measure the impact of the actions initiated.
OMNI Channel Delivery Mapping
OMNI channel characterizes how customers prefer to interact with companies the through use of multiple touchpoints like their contact center, website, mobile apps, social media, email, etc. They expect effortless, simplified, standardize services as they move from one touchpoint to the next.
At QDegrees we try to understand the OMNI Channel experience from the customer’s point of view enabling us to identify the points of friction – processes & systems - that should be removed or modified.
Feedback is shared with the client to work on these recommendations & observations which is monitored through NPS & VOC’s.
OMNI Channel is here to stay and will become more persuasive as new digital technologies & touchpoints continue to emerge. The OMNI Channel experience is the new battleground for businesses. It is the only way to ensure that your company stays ahead of the competition.