Customer Lifecycle Management
We are here to assist you to provide you with optimised mechanisms and predictive forecasting insights to gain customers and their lifeline mapping.
QDegrees is a specialist in customer retention provider. We use the retention data which is allocated to us for calling and perform an immediate retention attempt by understanding customers concern. Thereafter, issue resolution is done and customer is retained.
If a customer is not reachable then our field executives visit the respective addresses and similarly understand their concern and try to apply the customer retention procedure with them. Alongside, our expert field executives also undertake payment collection from those who have forgotten to pay.
Our processes and methods are always to keep the customer concerns first. Retention percentages and reasons are statistically tabulated to present a futuristic matrix feedback report for all your future dealings.
Customer lifecycle Mapping
We at QDegrees are exclusive service providers of customer lifecycle mapping. We are here to capture your customer journey from awareness to renewal, capturing every voice of your customer.
We also undertake extensive expectation mapping, circle benchmarking, competition benchmarking, sentimental analysis. This involves capturing the journey of the customer from product awareness to the advocacy.
Our customer lifecycle mapping services are a holistic look out into the complete viability of your product and service in the life of your customer.